Kryon Systems to Share Best Practices at Performance Support Symposium 2014 by News Editor

by News Editor

August 28, 2014

“PS projects face the same challenges as all advanced eLearning projects and require a very specific methodology. One of the reasons for failure is the way support is provided, especially when experienced users are offered support that they don’t need or long explanations that are designed for novice users. There are examples of successful projects that have made this distinction and provided great value to both types of users. These examples will be discussed in our sessions.”

New Jersey, August 27, 2014—Kryon Systems, a leader in performance support and process automation, will share the latest performance support best practices and real-life examples at Performance Support Symposium 2014 in Boston, Massachusetts, September 8 & 9. During this event Kryon will hold two discussion sessions:

Practical Principles for Developing Effective Performance Support Solutions. This session will include eight key principles to ensure successful performance support implementations. The session will also include real examples, showing how to implement these guidelines when designing performance-support processes. This session will take place on Monday, September 8, at 10:30 AM. Why Performance Support Projects Fail, and Why Yours Won’t. Participants at this session will learn how to avoid the pitfalls that often cause performance support initiatives to fail. The session will explore real-world examples of failed performance support tools and solutions, such as the F1 key. Successful performance support projects will be discussed, highlighting the conditions and environments that made these projects successful. This session will take place on Tuesday, September 9, at 2:15 PM.

“Performance support is a wide category,” says Bibi Rosenbach, Kryon Systems’ CEO. “Although multiple vendors fall under the same category, they vary greatly in their offerings and focus. While some focus on classroom training, providing limited support on-the-job, others, such as Kryon Systems, focus on providing real-time in-application support that ultimately help users get their jobs done. Leo, our performance support solution, provides in-application support , in a GPS-like experience, and contrary to common thinking, to achieve this ‘in-application’ experience, Leo’s patented technology does not require any integration at all, including web-based, desktop-based, and legacy applications.”

“It’s important to remember that performance support projects face the same challenges as all advanced eLearning projects and require a very specific methodology,” says Yanay Zagury, director of products at Kryon Systems. “One of the reasons for failure is the way support is provided, especially when experienced users are offered support that they don’t need or long explanations that are designed for novice users. There are examples of successful projects that have made this distinction between novice and experienced users and have provided great value to both types of users. Some of these examples will be discussed in our sessions.”  

For more information, visit www.kryonsystems.com or email info@kryonsystems.com.

Kryon Systems is the provider of Leo, the definitive performance support and assurance solution. Kryon Systems is helping leading companies and public organizations worldwide to make sure their users perform at the highest level, from the first time, every time. Leo (learn, evolve, operate), the company’s flagship solution, provides a comprehensive platform to help organizations develop, deploy, automate, and maintain real-time performance support for users that depend on various applications to succeed in their job. Kryon Systems boosts users’ performance across various industries, including contact centers, front and back office, and training. Topics Covered

Design Strategies, Management, Performance Support, Training Strategies

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